Welcome to the Comprehensive Exam Prep Help Center, your one-stop source for support and assistance. We’re here to ensure your success in your health information management exam preparation journey. Explore our resources, including frequently asked questions, how-to guides, and tutorials to find the answers you need. If you require personalized assistance, feel free to reach out to our support team.

Registration and Account Setup

• How do I create an account?

You can create an account by clicking the “Register” button on the top right corner of the website and after signed up for a course you will create an account.

• How can I reset my password?

To reset your password, go to the login page and click “Forgot Password.” Follow the prompts to reset your password.

• Can I update my personal information?

Yes, you can update your personal information by going to your account settings and editing your profile.

Course Access and Navigation

• How do I enroll in a course?

To enroll in a course, click on the course you want to take and then click the “Add to cart” button. Follow the prompts to complete the enrollment process.

• Can I access the courses on mobile devices?

Yes, you can access the courses on mobile devices through our mobile app or by logging in to the website on your mobile browser.

• How do I track my progress in a course?

You can track your progress in a course by going to the course dashboard and viewing your progress bar and completion percentage.

Course Scheduling and Participation

• How can I view a course’s lesson?

To view a course lesson, click on the course link then on the course lesson page. Make sure to sign up to have a Zoom and Teams account to interact with the daily lessons.

• What if I miss a live lesson?

If you miss a live lesson, don’t worry! We provide access to the recorded webinar for a limited time after the live event.

• Can I ask questions during the webinar?

Yes, you can ask questions during the webinar by using the chat box or Q&A feature.

Billing and Refunds

• What payment methods do you accept?

We accept payment by credit card and PayPal.

• Can I request a refund for a course?

All purchases are final and non-refundable. Please ensure that you carefully review the course details before making a purchase.

Technical Issues and Troubleshooting

• What should I do if I’m having trouble accessing a course?

If you’re having trouble accessing a course, try clearing your browser cache or using a different browser. If the issue persists, please contact our support team for assistance.

• I’m experiencing video playback issues; what can I do?

If you’re experiencing video playback issues, try restarting your device or switching to a different internet browser. If the issue persists, please contact our support team for assistance.

• How do I report a technical issue or bug?

You can report a technical issue or bug by contacting our support team through email, live chat, or telephone.

How-To Guides and Tutorials

• Navigating the Website and Dashboard Our website and dashboard are designed to be user-friendly, but if you need help, please refer to our How-To Guides and Tutorials section.
• Accessing and Managing Courses If you need help accessing or managing your courses, please refer to our How-To Guides and Tutorials section.
• Participating in Webinars For help participating in webinars, please refer to our How-To Guides and Tutorials section.
• Utilizing Resources and Study Materials If you need help utilizing our resources and study materials, please refer to our How-To Guides and Tutorials section.

Contact Support

Email and Contact Form You can reach out to our support team via email or our contact form for personalized assistance.